Terms of Service
Caesar’s Palace by Esteem
Terms of Service
Caesar’s Palace by Esteem
The appointment time you choose is a drop off only time, not the time we start our grooming session. We will do our best to keep to our schedule, sometimes things can take a little longer, as our priority is to make your dog at ease and comfortable as much as we can.
Caesar’s Palace reserves the right not to complete a groom on a dog that is aggressive towards our staff. If this occurs charges will apply. Extra fees maybe applicable depending on the difficultness of the dog, a courtesy phone call will be given if this is the case for permission to change what your dog was booked in for.
Aggressive dogs will not be tolerated, and we reserve the right not to complete their groom, however the grooming charges will still apply. We reserve the right to refuse rebooking.
Matted coats will incur an extra charge. We will not attempt to brush out bad knots or matting. It is brutal to put a dog through this pain and could possibly scare them off from coming back. Knots and matted hair will be cut short or shaved to give your dog a fresh start to a new coat. Your dog’s care and comfort are our top priority.
Please note you have 1 hour from your dogs finished text message to pick up, after that your dog will go into daycare rates until it is collected.
All dogs must be collected by 3:50pm. We close at 4pm. Late pick up fee’s will be enforced.
Emergencies: In the event of an emergency, I authorize this establishment to immediately seek professional veterinarian attention for my pet (at my expense). I understand that all attempts will be made to contact me in the event of an emergency.
I acknowledge that accidents can and do happen and I hereby absolve Caesar’s Palace by Esteem and its staff from any, and all responsibility involving, injury, escape, damage or disease during and after their grooming appointment.
Cancellation Policy: I understand that if I need to change my appointment time or cancel it, that I must give at least 48 hours ‘notice so that the appointment time can be made available to another client. If two appointments are missed without giving notice clients are then required to pre-pay prior to scheduling any future appointments. If late we are happy to look after your dog, however your dog will not be done within the normal timeframe as it will need to be done between others that have arrived at their appointment times. You will be charged day care fees.
A reminder message of your appointment will be sent via SMS. We ask that you please respond to this by close of business on the day you receive it.
We ask that any changes or cancellations be made 48 hours prior to your appointment to avoid a $25 late cancellation fee.
No shows will incur a $50 fee. Repeat offenders will need to pay a non-refundable deposit upon booking their next appointment.
If you are running late, we ask that you please advise us via a phone call or text message. This salon is run by appointment, if you are more than 15 minutes late this will impact our entire day, if we have not been advised your appointment may be cancelled.
*Fees to be charged are at management’s discretion.
Please do not hesitate to contact us if you have any questions about our Terms of Service.
Changes to Terms & Conditions
I understand that I can review the most current version of the Terms and Conditions via the Caesar’s Palace by Esteem website. I understand that Caesar’s Palace by Esteem reserves the right, at their sole discretion, to update, change or replace any part of these Terms of Services by posting updates and changes to their website. It is my responsibility to check the website periodically for changes. My continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Terms & Conditions -
10% New Client Offer
Offer is for new clients only
Appointment must be booked and attended to between February 20th and February 29th, 2024
No Rain checks
No prepaid appointments
Minimum spend of $50
Offer can only be redeemed on the first visit
Loyalty Card
Caesar’s Palace by Esteem is proud to offer our valued clients a Loyalty Card.
Voucher is non-transferable and cannot be used in conjunction with any other offer.
Each dog will be issued with their own Loyalty Card.
To receive the $20.00 off any service you must purchase four grooming or day care service.
Only one active Loyalty Card can be used per dog until complete.
The $20.00 must be redeemed in one transaction.
This offer cannot be exchanged for cash or credit or used in conjunction with any other offer or discounts.
Caesar’s Palace by Esteem reserves the right to cancel this promotion at any time without notice.
Not valid on previous purchases.
The Loyalty Card is the responsibility of the client and if lost will not be replaced.
The $20.00 is not redeemable on products.
Further Terms & Conditions may apply.
